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Custom Messaging
| Using Custom Auto Email Responses |
The Auto Email responses are automated confirmations that are sent to
your customers' email addresses after a web or email transaction is received.
Your customers' email requests are classified with the ordertype of
"Undefined." The automated email confirmation that acknowledges the receipt
of the undefined customer service request is associated with the Auto
Email "Received" reply. To customize the automated response, use your Custom
Messaging utility. Choose the "Auto Email" reply type, and the "Received"
reply name. Enter the email message that you want to send back to your
customers when they send you an email.
ITPS 2.0 also gives you the option of sending an automated email confirmation
of your customers web transactions. To use this option, the following
tags should be present on your web page:
| DoEmailAck |
This is the option tag that tells ITPS 2.0 that you want to send
an email telling your customers that you got their web transaction. |
| iEmailAdr |
This field is used to supply the email address you want your automated
acknowledgment to come from:
- <input type=hidden name="iEmailAdr" value="your_email_address">
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| iEmailAdrUname |
This field is used to supply the user name to display in your auto email acknowledgment:
- <input type=hidden name="iEmailAdrUname" value="your_display_name">
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| iEmailSubject |
This field sets the subject line of your automated email response.
- <input type=hidden name="iEmailSubject" value="Your_subject_line">
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| iResponseEmail |
This tag will associate your custom auto email reply name with the
web page. Remember that the "Received" reply name for auto email
is already assigned to email customer service requests, so be sure
not to use it in your iResponseEmail value. The format for the tag
is ItemCode.ReplyName. For example, if your four character publication
description (also called "ItemCode") were "DEMO", and you wanted to
send back the email message stored in the "WebForm1" auto email reply,
you would use the following tag:
- <input type=hidden name="iResponseEmail" value="DEMO.WebForm1">
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| EmailAdr |
This field is used for your customers' email address. It is used
as the "To:" in the auto email response. |
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