ITPS 2.0 allows you to accept customer service requests via web forms
or via free form email. When the transaction is processed, an email response
is sent back to your customer (if an email address has been provided).
These are the possible classifications, and the system generated default
email replies for your customer service transactions:
| Agent Cancel |
This subscription was placed through a subscription agency
and we are unable to make adjustments, or cancel the order
without instructions from the agency.
Since you have requested a cancellation we have suspended
service so no additional issues will be received pending
notification from the agency.
Please contact the agency that you placed your order with
for further action and to obtain any refund you may be entitled
to receive.
|
| Cancel |
As requested, we have cancelled the subscription. Please
disregard any invoices that you may receive in the near future.
Any refund that is due for the full amount or remaining
service will be prepared by our accounting department. Please
allow four weeks for receipt.
If we can be of service in the future, please do not hesitate
to contact us.
|
| Claims Paid |
We appreciate your inquiry and welcome the opportunity
to serve your needs.
We have adjusted our records to reflect payment on your
subscription. We apologize for any inconvenience this has
caused. Thank you for your interest in our publication
|
| Damaged Copy |
We appreciate your inquiry and welcome the opportunity
to serve your needs.
We have adjusted our records to reflect payment on your
subscription. We apologize for any inconvenience this has
caused.
Thank you for your interest in our publication.
|
| Dup Fixed |
We have received your inquiry regarding the receipt of
duplicate issues of your subscription.
We have corrected our records so that you will receive
only one copy. Duplicate copies received have not been charged
against your subscription. As address labels are prepared
in advance, additional duplicate copies may be in the mail.
We hope that you will share these with a friend.
|
| Dup Not Fixed |
We have received your inquiry regarding the receipt of
duplicate copies.
We are unable to locate a second order that would cause
this problem. Please send us the information from the mailing
labels on the magazines for both copies received. If the
labels are unavailable, please send us the information regarding
the exact addressing of each copy.
We apologize for this inconvenience and look forward to
hearing from you soon.
|
| Exp Inquiry |
We have received your inquiry regarding the expiration
date of your subscription.
In an effort to assist you in determining your expiration
date we have included an example of how to determine your
expiration date from the label of your magazine.
|
| Extend Better Offer |
We have received your inquiry regarding another offer for
your subscription.
The rate you mentioned is better than the current rate
reflected on your account. To ensure you receive equal value,
we have extended your subscription accordingly. Your new
expiration date will appear on your mailing label within
four weeks.
Thank you for your inquiry. We hope you enjoy your subscription
and that we can continue to serve you.
|
| Free Issue |
We have received your inquiry regarding the misunderstanding
that resulted from our free issue offer.
The promotion you responded to offered one free issue
of the magazine which would be continued for a full subscription
term unless we received cancellation instructions from you.
We have now cancelled the order per request. If additional
issues are received, please keep them with our compliments.
If you receive another invoice for this order please disregard
it.
|
| Gift Order |
We appreciate your interest in presenting our publication
as a gift.
This is to confirm that your recent gift order(s) has
been received and processed to our files.
Service will begin with the next available issue.
|
| Late Delivery |
We have received your inquiry regarding missing issues.
The issue missed is not due until ........ Please notify
us again if you still have not received the issue by that
date.
Thank you for subscribing and we hope you enjoy every
issue.
|
| Mainfile Credit |
We appreciate your inquiry and welcome the opportunity
to serve your needs.
The first issue of your order is ________. Once it is
paid, your subscription will continue through the ________
issue.
Thank you for your interest in our publication.
|
| Mainfile Paid |
We appreciate your inquiry and welcome the opportunity
to serve your needs.
The first issue of your order is ________ Your subscription
is paid through the _________ issue.
Thank you for your interest in our publication.
|
| Missing Copy |
We received your complaint that you have not received all
of your issues.
We are unable to explain this problem, as our records
show that all issues have been mailed correctly. If the
problem continues, please notify your post office.
Unfortunately, we no longer have the requested issue available
to resend. To compensate for issue(s) missed your service
has been extended.
|
| More Inf |
We are unable to locate the account with the information
provided. Please resend your inquiry including publication
name and the address information as it appears on the mailing
label. If possible, also include the account number listed
directly above the name and address.
If a name/address change is necessary, please provide
both the old and the new name/address.
Your reply will receive our immediate attention.
|
| Name/Addr Change |
We have received your request to change the addressing
of your subscription.
Your change of name and/or address is being processed.
Thank you for contacting us concerning this matter.
|
| New Order |
Dear Subscriber,
We have received your recent subscription order.
This correspondence is to confirm that your order has
been received and processed to our mailing list.
Thank you for your interest in our publication.
|
| No Foreign Credit |
We appreciate your inquiry and welcome the opportunity
to serve your needs.
We do not accept credit orders. Please resubmit your order
with your complete name and address, credit card number,
expiration date and amount of order. We accept the following
credit cards: ___________
We also accept checks in U.S. dollars drawn on a U.S.
bank and money order.
|
| Paid Reinstate |
We appreciate your inquiry and welcome the opportunity
to serve your needs.
Our records indicate that service was suspended due to
non-payment. We resumed service with the ______ issue once
payment was applied to your account.
Service has been extended to compensate for issues missed.
Your new expiration date will be ________
Thank you for your interest in our publication.
|
| Payment Inquiry |
We have received your inquiry regarding the payment status
of your subscription.
According to our records, your paid renewal order is on
file. Your subscription service will continue through the_________issue.
Please disregard any invoices or renewal notices you may
receive in the near future.
Thank you for your inquiry. We hope you continue to enjoy
your subscription.
|
| Premium |
We received your inquiry regarding the free gift being
offered with your order.
Please accept our apologies for the delay in sending your
free gift. We are forwarding your gift to you under separate
cover. Please allow six to nine weeks for delivery.
Thank you for alerting us to this problem.
|
| Renew Better Offer |
We have received your inquiry regarding another for your
subscription. The rate you mentioned is better than the original
renewal offer received.
However, since we are unable to locate any record of your
renewal order, we entered one for you at the rate requested.
You will receive an invoice at the requested rate, and your
service will be continued upon receipt of payment.
|
| Renewal |
We appreciate your inquiry and welcome the opportunity
to serve your needs.
We have received and processed your renewal order. You
will receive an invoice for ..... issues for $.....
Your subscription is now paid through ......
Thank you for subscribing and we hope you enjoy every
issue.
|
| Require Proof of Payment |
We have received your inquiry about an invoice you received
after having paid for your subscription.
We can find no record of your payment. Please notify us
of your check number, date of check, and endorsement information
or, if you paid by credit card, please fax a copy of your
credit card statement to (303)604-7455 so we may update
our records. Please include your name, address, and the
magazine title when responding.
|
| Unauth/Invalid CC Order |
We appreciate your inquiry and welcome the opportunity
to serve your needs.
We were unable to obtain authorization on your credit
card. Please resubmit your order with your complete name
and address, credit card number, expiration date and amount
of order. We accept the following credit cards:__________
Thank you for your interest in our publication.
|
| Undefined |
Thank-you for your inquiry. |
| Unpaid Renewal Order |
Thank you for notifying us about invoices that you are
receiving.
We have researched the problem and have found that you
are being billed for and Advanced Renewal subscription order.
We have cancelled this order.
If an additional invoice which was already in the mailing
process is received, please disregard it. You will receive
all issues remaining on your current paid subscription order.
|
