ITPS Order Forms
There are a few misunderstandings regarding ITPS and the construction of order forms. Here are the facts regarding some of the more common issues.

Question	Answer
Are form tags case sensitive?	ITPS 2.0 is case insensitive. Keep in mind this is not true for any JavaScript on your pages though! On your form, we recommend you capitalize to increase readability.
Are ITPS replies secure?	ITPS replies are secure if the calling form used the HTTPS protocol in the form action. If the browser's security icon is not activated, check for unsecured images (those with URL's not using 'HTTPS'). Note that at this time, replies hosted on your server using the iClientResponse tags ARE NOT SECURE.
Why doesn't ITPS handle Radio and CheckBox input fields where no default is selected?	The browser doesn't actually send these types of HTML input fields to ITPS (or any CGI) if they aren't selected. One method to avoid problems when using these type input fields with required tags is to select a default using the appropriate attribute (selected or checked). Do NOT add a hidden field with the default value to the form, because in the event, the user does select a value, ITPS will receive two name/value pairs and concatenate the values. This will almost certainly produce the dreaded (and user unfriendly) "Page Construction Error".
How do I use the new ordertypes for the Customer Service System?	The best place to start is with the demo. Call your Customer Service representative for a userid and password to try it out. Generally customers would be given a URL to a registration page (NBRegis) via a broadcast email or when they subscribe, join or order. Registration will cause an initial password to be emailed (if we already have an email address on file) or sent via regular postal mail. The registration email/mail will direct the customer to a URL where they can log in (NBLogin). The first time a user successfully logs in they will be presented with the Activation page (NBActInit) where they will be asked to pick a question and provide the answer to be used in the future for identification if they forget their password. Once logged in a customer could do a general account inquiry (NBAcctInq), a membership inquiry (NBMbrInq) or a subscription inquiry (NBSbsInq). From the subscription or membership inquiry a detail inquiry could be invoked on each item (NBMbrDtl, NBSbsDtl) and from there renewal options may be available (NBRenew). When finished a customer could invoke the logout (NBLogout) to terminate the Customer Service session.