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Responding to Your Customers   System Generated Web Responses: Page Construction Errors In the event that ITPS 2.0 is unable to find a required system information tag in the input string from your web page, a different type of error page is generated -- a page construction error. The required system information tags are OrderType, ItemCode, SourceCode, KeyCode, Term (for New Orders, Renewals, BEmail Renewals and Gift Orders), and CcType (for New Orders, Renewals, BEmail Renewals and Gift Orders). These are considered "system information" tags because they are not fields that the customer will edit -- they will normally be hidden tags, or radio buttons. If you have a system information tag on your page that is a radio button, preselecting a default choice for your customer will avoid generating a page construction error in the event that your customer forgets to choose an option. For example, if you are offering different terms for the subscription, your HTML might look like this: <input type=radio name=term value=12@29.95> <input type=radio name=term value=24@55.00 checked> This would produce a selection offering for your customer that looks this: One year subscription ($29.95) Two year subcription ($55.00) The difference between the system generated missing information error pages and the page construction error pages is that the page construction error pages use the iWebMaster and iWebMasterAdr tags to give your customer a point of contact to report problems with your web pages. Since the field that is found missing is assumed to be a non-editable field, your customers may have no way of correcting the problem themselves, and need a way to communicate to you that they are unable to submit their orders. The iWebMaster tag allows you to specify the text you want to display on the system generated response page for your customer to contact you. The iWebMasterAdr tag is the link information connected to the text. It can be a <mailto:> link, that will allow your customers to alert you by email of problems on your page, or an <a href> link that will direct your customers to a web form where they can enter their comments and submit them to you. Here is what the page construction errors look like:   For a missing ItemCode:     For a missing SourceCode:     For a missing KeyCode: