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Frequently Asked Questions

A number of frequently asked questions about Yoga Journal subscriptions can be found below. If you don't see what you're looking for, please contact our customer service department.


CONTACT

Yoga Journal
PO Box 422477
Palm Coast FL 32142-2477

customer service

1-800-600-9642 or 303-604-7435 from outside the United States
Monday-Friday 7am-10pm CST
Saturday 8:30am- 5pm CST


SUBSCRIPTIONS

Q: How do I subscribe to Yoga Journal?
A: Click here to order online or call our subscription customer service at 1-800-600-9642 (or 303-604-7435 from outside the United States). Subscription orders can also be mailed to Yoga Journal, PO Box 51151, Boulder, CO 80322-1151.

Q: When will I receive my first issue?
A: Please allow 6-8 weeks for delivery of your first copy of Yoga Journal.

Q: How do I give a Yoga Journal gift subscription?
A: Click here to order gift subscriptions online or call our subscription customer service at 1-800-600-9642 (or 303-604-7435 from outside the United States). Gift subscription orders can also be mailed to Yoga Journal, PO Box 51151, Boulder, CO 80322-1151.

Q: I receive duplicate copies. What should I do?
A: Please call our subscription customer service at 1-800-600-9642 (or 303-604-7435 from outside the United States).


CHANGE OF ADDRESS

Q: How do I change my mailing address?
A: You can change your address online by clicking here or contact customer service by phone or mail using the information above. Please contact us at least 4-6 weeks before you need the change to take effect.


BILLING/PAYMENT

Q: Why do I continue to receive bills after I have paid for my subscription?
A: Occasionally your payment and our invoice cross in the mail. If you continue to receive bills more than six weeks after you had sent your payment, please let us know so that we can insure that your account has been credited properly. If you ordered through a third party such as a school subscription program, please check with them to insure that your order was received and processed.

Q: Is it safe to subscribe online?
A: Yes. It's not only safe but also quick and easy.


RENEWAL

Q: How do I know when my subscription expires?
A: Your subscription expiration date appears on your mailing label and also on your renewal notice on the right hand corner above your name. Click here to verify your expiration date.

Q: How do I renew my subscription?
A: Click here to renew online or call our subscription customer service at 1-800-600-9642 (or 303-604-7435 from outside the United States). Renewal orders can also be mailed to Yoga Journal, PO Box 51151, Boulder, CO 80322-1151.


DAMAGED ISSUES

Q: What if I received a damaged issue?
A: E-mail us or call our subscription customer service. If the issue you are looking for is sold out we'll extend your subscription to replace the damaged issue.


LATE OR MISSED ISSUES

Q: What if my issue arrives late?
A: If you have seen Yoga Journal on the newsstand and have not yet received your copy, it's probably on its way to you. Your magazine should arrive approximately four weeks prior to the cover date. If you do not receive it by that time, please call 1-800-600-9642.

Q: What if I have missed an issue?
A: We may have an incorrect address on file or we may have not received your renewal payment. You can click here to verify if your name, address and payment information are correct before contacting us. If the information is correct, please click here to let us know and we'll send you the missing issue. If the issue you are looking for is sold out we'll extend your subscription to replace the missed issue.


BACK ISSUES

Q: How can I order back issues?
A: Please contact our product department at 1-800-I-DO-YOGA (or 1-800-436-9642) or click here to order directly from our website.


PRIVACY

Q: I don't want my name made available to other companies. What should I do?
A: Yoga Journal shares subscribers' names with companies whose products we feel would be of your interest. Many of our subscribers enjoy the opportunity to shop for merchandise or to take advantage of special offers and events. However, if you would like your name excluded from those mailings, click here to e-mail us or call our customer service at 1-800-600-9642.


CANCELLATION

Q: How do I cancel my subscription?
A: Please call us, write us, or just write cancel on your invoice.

Q: Will I get my money back if I cancel my subscription?
A: A refund will be issued for all the remaining copies that haven't been mailed at the time of the cancellation.



For further assistance e-mail customer service.